Policies and Payment

Policies and Payment



BCU provides photographic and multimedia imaging services to faculty, staff and students at Washington State University. Customer service is our top priority and we stand behind the quality of our work. If you have any reservations or problems with your finished order, please bring it in and we’ll discuss and if needed, redo the work at no expense. However, we are not responsible for pre-existing errors in materials you submitted to us.


File Transfer

Files can be transferred using our secure file transfer system (File Drop Box) or on a portable media (e.g. CD, USB drive, etc.). Be sure to label portable media with your name and contact information. 

Always call BCU at 509-335-2624 with instructions for your order when submitting work using the File Drop Box.

DO NOT email files.

If you encounter a problem using the file drop box, please call us at 509-335-2624




Turn-Around Time

POSTER PRINTING AND DISPLAYS:
  • Print files in before 10 a.m. on a working day will be out the next working day by 10 a.m.
  • Print files in before 3 p.m. on a working day will be out the next working day by 3 p.m.
Orders requiring grommets, wind slits, mounting, laminating and cutting, please add an additional 24 hours. We reserve the right to extend the turnaround times for large volume orders.

RUSHES: We realize a 24 hour period sometimes does not work with your deadlines. Please call us if you need your posters in shorter than a 24 hour period. An additional Rush fee may apply. PASSPORTS:
Digital files and photos for passport phots will be ready for pickup at noon the next working day from when you photo is taken.


Payment

All orders must be paid at time of pick up. 
 
IRI (Interdepartmental Requisition Invoice) 
The most common form of payment. This invoice is the way for funds within the university to be exchanged between budgets. Sales tax is never charged. 
 
IRI’s provide two options

  1. Single IRI- bring a completed IRI for each new order

  2. Blanket IRI- one IRI with authorized account users. We keep the blanket account in our records until the date deemed expired. This allows for multiple orders to be billed without hassling paperwork. 
    You can obtain an IRI and more information from your department’s finance officer. 

 
COD (Charge on Delivery)
Pullman, Washington State sales tax of 0.078% is charged to all COD orders.
If you do not have access to a WSU budget, orders can be purchased by:

  1. Personal Check (made to "BCU")

  2. VISA or MasterCard

  3. Cougar Account Card (Cougar Cash)